If you receive the message "You have been banned for the following reason...", your account has been banned for hacking or cheating.

Accounts are not banned for performing the specific activity at the time of the ban; instead, the ban will come into place instantly after the team has finished investigating and banning an account for hacking. Account bans are permanent and made for breaches of the Terms of Service.

Why are accounts banned for hacking?

Players are banned from Gems of War for doing any activity outside of the normal gameplay that can be used to gain an unfair advantage against other players in the game, such as:

• Speed or acceleration software

• Editing game files

• Bot trainers, automatic bots

• Macros, scripts

• Keyboard or mouse hotkeys

• Custom controller mappings for special controller buttons outside of the standard controller button functions

  • Such as automated clickers

• Plus any other modification to the game or gameplay that is not available as part of the default game

This list is not exhaustive and can include other activities. The Gems of War team has various tools and methods to check for, identify, investigate and find examples of hacking. Banning accounts is not done on a bias for specific players.

What can I do if my account is banned?

If you believe you have been unfairly banned, you can contact support with "Player Report" selected. 

If you're on PC, you can start a new game in Gems of War. If you have been banned for hacking, for security purposes, we can't provide information on how or what you were banned for.