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Featured articles

Known Issues

Known Issues

Known Issues

Entering a PvP Regions Quick Battle or Citadel War consumes 1 Gem from Players Wallets

Battles locking and Gems not dropping in

Known Issues

PvP Gold Mark Region bonus not received

Missing Text Appearing In-Game

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Steam Troubleshooting

How To Start A New Game on Steam

How To Turn Off Steam Cloud

My Account Is Deactivated

Locating your Player.log

I'm on Steam, and the game has connection errors on startup

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Console Troubleshooting

PlayStation CE Errors

PlayStation General Troubleshooting

How to use the in-game chat on PS4

XBOX General Troubleshooting

Android, iOS & Amazon Troubleshooting

Finding crash reports for Gems of War on iOS

Android -505 Error appears when installing the game

Google Play & Age Verification

Manual Gems of War Installation

Connection Issues

XBOX 0x Error Codes

Error 13 and Error 16: An asset has failed to download

Connection Issues Troubleshooting

General & FAQ

Guild Leader is Banned or Inactive

Enable and disable push notifications (alerts)

Did Not Receive Rewards/Resources

How to redeem a game gift code

Not Receiving Extra Turns

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Account Management

Account Deletion

Save Your Game Progress & Verify Your Gems of War Account

Hacking Or Cheating

I Forgot My Password

Recover Your Account

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In-Game Purchases

Locating Purchase Receipts

I haven't received my Steam DLC

Enable Steam Overlay for Steam Purchase Problems

Missing Bonus VIP Gems

Purchase Not Received

View all 7 articles

Game Modes & Events

Dailies - Daily Plunder & Goals

Bounty

Pets, Pet Gnomes and Pet Rescue

Campaign Overview

Live Event Sigils

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Guilds & Guild Events

World Events

Live Event Potions

Guild Tasks and Statues

Guild currency: Chests and Guild Seals

Guild menu overview

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Getting Started

Chaos Orb Drop Rates

Heroic Gems

Rewarded Ads

Login calendar rewards

Mail overview

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The Underworld

Chaos Portals and Underworld Troops

Total Renown Rewards: Daily rewards and Skill Bonuses

Faction Assault

Stone blocks

Treasure Hoard

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Hero

Hero Armor: Purchasing, changing and equipping

All available Class Talent Trees

Hero Classes overview: Champion levels and Talents

Customizing your Hero's appearance

Change your Hero's name

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Kingdoms

Where to find specific Traitstones

Kingdoms Overview

Kingdoms: Unlock a Kingdom and Kingdom Quests

Gold Income and Tributes

Levelling up Kingdoms

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Troops & Team Building

Limited Troops

PvP

PvP Seasons

PvP Citadel War