Unity Errors

We are currently in the process of investigating reports from PC users of Unity errors causing Gems of War to crash.

To assist our support and development team pinpoint the cause of this issue, we require some files from your PC along with your report.

Please ensure you include the following when submitting a ticket to our support team!

• When the Unity error happened

  • What game mode were you playing?

  • What happened right before and leading up to the error?

  • How long had you had Gems of War open (this is not specific to active gameplay)?

• How much RAM does your PC have

  • How much space is left on your C: drive?

• A zipped copy of the crash dump from directly after it most recently occurred. Again, directly after you experience a Unity error is when we will need the most recent crash dump.

  1. As soon as the Unity error occurs, close Gems of War

  2. Go into your PC files

  3. Locate the Gems of War game files: [YOUR USER PROFILE NAME]\AppData\Local\Temp\Pipeworks\GemsofWar\Crashes 

  4. Right-click on the newest folder; it will have dates listed
     

• Select 'Send to' > Compressed (zipped) folder OR Compress to > ZIP File OR 7-Zip > Add to "Crash_[NAME OF CRASH FOLDER].zip". The options available are dependent on your operating system and software you have installed.

• Attach the newly zipped folder to your ticket

If you cannot see these folders, it is because they are often Hidden by default.

To unhide them:

1. Type 'File Explorer Options' into your Windows search bar

2. Select 'View'

• Toggle 'Hidden files and folders' to Show

• Press 'Apply'

• Press 'Okay'

• Attempt to locate the folders again.