Each CLIFFY error is a unique error code. If you ever experience a CLIFFY error, please take a screenshot or photo and attach it to a ticket to our Support team as soon as possible.

Where possible, please include the following answers in your ticket;

• What game mode were you playing?

• What exact actions did you take before it appeared?

  • For example, did you cast a specific spell, did you tap on a specific game mode icon, etc.

• If you were in a battle, what was your team composition and if possible, what was your opponent team?

If you find you keep getting a CLIFFY error in the same place, you only need to send our Support team one screenshot of the error.

Whereas if you are getting a CLIFFY error in different areas of the game, after taking different actions, please attach both screenshots.

An example of when to send multiple CLIFFY Errors

If you are in the Underspire and get a CLIFFY error when trying to use a Torch, and then later get a CLIFFY error when casting a Spell in a PvP battle - we would want both CLIFFY errors, as they are likely two different issues

An example of when you only need to send one

If you are in a PvP battle and cast a spell and get a CLIFFY error. Then later you are in a Faction battle, using the same troop and casting the same spell.